Legal

Refund Policy

Last updated: April 11, 2025

Quick Summary

We offer a 7-day money-back guarantee on all paid plans. Contact us within 7 days of purchase for a full refund — no questions asked.

1. Our Commitment

We want you to be completely satisfied. If you are not happy within 7 days, we will make it right.

2. 7-Day Money-Back Guarantee

All new paid subscriptions qualify for a full refund if requested within 7 calendar days of the initial purchase. This applies to first-time purchases only, one refund per customer per plan.

3. Renewal Charges

Subscriptions auto-renew monthly. We do not refund renewals for forgotten cancellations. Cancel at least 24 hours before renewal to avoid being charged. If you contact us within 48 hours of a renewal and have not used the service, we may refund at our discretion.

4. Non-Refundable Items

Marketplace purchases, accounts terminated for ToS violations, and partial months are not eligible for refunds.

5. How to Request a Refund

Email: support@klipvy.com

Include your account email and Paddle order ID. We respond within 24 hours.

6. Processing Time

Approved refunds are returned to your original payment method within 5–10 business days.

7. Cancellation

Cancel anytime from your account dashboard. You retain access until the end of the current billing cycle.